Privacy policy

SimpliSWMS Pty Limited (“simpliSWMS”) is committed to providing quality services to you and this Privacy Policy outlines SimpliSWMS’s ongoing obligations to you in respect of how it manages your personal information obtained through or displayed on the simpliSWMS (“Website”) or otherwise provided by users of the Website.

By using the Website or other products or services provided by SimpliSWMS (“Services”), you are taken to have read the Privacy Policy and agreed to the collection, use, disclosure and handling of your personal information in accordance with the Privacy Policy.

SimpliSWMS reserves the right to review and amend the Privacy Policy and such modifications will be effective immediately upon posting of the revised Privacy Policy on the Website. Please periodically review the Privacy Policy. All personal information held by SimpliSWMS will be governed by the most recent Privacy Policy on the Website.

1. We respect your privacy

1.1. SimpliSWMS respects your right to privacy and is committed to safeguarding the privacy of its customers and website visitors.

1.2. SimpliSWMS adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

1.3 A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

1.4. You may contact us by using the ‘contact us’ page on the Website.

2. What is Personal Information?

2.1. "Personal information" is information SimpliSWMS holds which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

2.2 “Sensitive information” is information or opinion about an individual’s race or ethnic origin, political opinions, membership of a political association, religious beliefs, philosophical beliefs, memberships of a professional or trade association or trade union, sexual preferences or practices, criminal records or health information.

3. What personal information is collected?

3.1 The personal information is obtained in many ways including by email, via the Website, from interaction with SimpliSWMS in person, from other publicly available sources, from cookies, from third parties. SimpliSWMS does not guarantee website links or policy of authorised third parties.

3.2 SimpliSWMS will, from time to time, receive and store personal information you submit to Websites, provided to us directly or given to us in other forms.

3.3 You may provide basic information such as your name, phone number, address, email address, age, gender, nationality, location and bank/credit card details to enable SimpliSWMS to send you information, provide updates and provide the services available on the Website.

3.4 SimpliSWMS may collect personal information if you contact us or provide feedback, such as records of that correspondence; if you choose to complete any surveys, enter competitions or participate in forums; and if you post or transmit information via the Website to other users of the Website.

3.5 SimpliSWMS may also collect information that may not be personal information, including information detailing your use of the Website such as traffic data, traffic patterns, site use, location data, weblogs and other communication data.

3.6 SimpliSWMS collects your personal information for the primary purpose of providing the Services to you, providing information to its users and providing services for principal contractors and contractors. SimpliSWMS may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

3.7 SimpliSWMS may, in the course of providing the Services and subject to law, collect some sensitive information about you. Unless you have agreed otherwise, if you disclose sensitive information, SimpliSWMS will only use that information for the purpose for which it was provided, for a directly related secondary purpose or as allowed by law.

4. How we use your personal information

4.1 The primary purpose for which SimpliSWMS collects and may use personal information about you is to help simpliSWMS work efficiently and to provide you with the services and those of any of our related associated entities.

4.2 SimpliSWMS may also collect personal information to:

(a) provide you with products and services during the usual course of running the Website;

(b) administer the Website;

(d) process your communications, membership of and subscription to the Website and to enable your use of the Website and the Services;

(e) disclose to third parties who also use the Services;

(f) manage, research and develop its products and Services;

(g) provide you with information, products or services that you request or to make you aware of new and additional products, services and opportunities that are available (except where you have requested not to be contacted for such purposes);

(h) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail;

(i) investigate any complaints about you or made by you, or if SimpliSWMS has reason to suspect that you are in breach of the Website terms and conditions or that you have otherwise engaged in any unlawful activity or to help prevent fraudulent activity; and

(j) comply with any law.

4.3 If there is a change of control in SimpliSWMS business or a sale or transfer of business assets or the ownership or management of the Website or Services (in whole or in part), SimpliSWMS reserves the right to transfer to the extent permissible at law its user databases, together with any personal information and non-personal information contained in those databases including all sensitive personal data or information provided such third party agrees to observe the Privacy Policy.

4.4 In some circumstances, SimpliSWMS may be provided with your personal information by third parties. In such cases, SimpliSWMS will take reasonable steps to make you aware of the information that was provided to SimpliSWMS and protect that information in accordance with the Privacy Policy.

6. Disclosure of your personal information

6.1 SimpliSWMS will not sell or licence the personal information of users to third parties for their marketing purposes without the explicit consent of the user. SimpliSWMS may disclose your personal information to related companies (in which case your personal information will be collected, used, disclosed, managed and stored in accordance with the Privacy Policy).

6.2 SimpliSWMS may also disclose your personal information to:

(a) any of its employees, officers, insurers, professional advisers, agents, suppliers, contractors, agents, business partners or joint venture partners insofar as reasonably necessary for the purposes set out in the Privacy Policy;

(b) other users, including principal contractors who have signed up for the Services insofar as is reasonably necessary to provide you with the Services and for the purposes set out in the Privacy Policy;

(c) third parties authorised by you to receive information held by SimpliSWMS (including other members using the Website and the Services);

(d) third parties for the purpose provision of goods or services on SimpliSWMS’s behalf, including but not limited to carrying out data analysis, cleansing, processing credit card information, mailouts, debt collection, marketing, research and advertising;

(e) third parties that are associated websites and data that you post to the Website for access by members of the Website may be searchable and available to users of the Website who access it via associated websites;

(f) third parties to protect the rights, property or safety of SimpliSWMS, its customers or others.

(g) where required or authorised by law, including in order to enforce or apply our terms and conditions;

6.3 An ‘associated website’ is another website that the services may be offered through or accessible from in addition to the Website.

7. Hosting and International Data Transfers

7.1 Information that SimpliSWMS collects may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia, including the Philippines.

7.2 By using the Website or our services, you consent to the collection, use and disclosure of your personal information and to the transfer and storage of that information on SimpliSWMS’s and its service provider’s servers.

7.3 SimpliSWMS cannot prevent the use (or misuse) of such personal data by others.

8. Security of your personal information

8.1 SimpliSWMS may use a variety of tools to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, including, for example, 3rd party tools, reCaptcha, 2factor authentication.

8.2. Where SimpliSWMS employs data processors to process personal information on its behalf, SimpliSWMS only does so on the basis that such data processors comply with the requirements under Australian & New Zealand laws and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

8.3 SimpliSWMS cannot however guarantee unauthorised access and disclosure of your personal information. The transmission and exchange of information is carried out at your own risk. Unless otherwise indicated on the Website, transmission of data and information on the Website is not secure or an encrypted transmission method for sending personal data

8.4 Although SimpliSWMS takes measures to safeguard against unauthorised disclosure of information, information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.

8.4 When your personal information is no longer needed for the purpose for which it was obtained, SimpliSWMS will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

9. Access to your personal information

9.1 You may access the personal information SimpliSWMS holds about you and to update and/or correct it, subject to certain exceptions.

9.2 You may request details of personal information that SimpliSWMS holds about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which SimpliSWMS holds about you or believe that any information SimpliSWMS holds on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us via the ‘Contact Us’ page on the Website. In order to protect your personal information, SimpliSWMS may require identification from you before releasing requested information.

9.3 SimpliSWMS will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.

9.4 SimpliSWMS reserves the right to refuse to provide you with information that it holds about you, in certain circumstances set out in the Privacy Act or any other applicable law.

10. Maintaining the Quality of your personal information

10.1 SimpliSWMS takes reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we hold is not up to date or is inaccurate, please contact us via the ‘Contact Us’ page on the Website.

11. Complaints about privacy

11.1 If you have any complaints about SimpliSWMS’s privacy practices, please feel free to contact us via the ‘Contact Us’ page on the Website with details of your complaints. SimpliSWMS takes complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Website

12.1 SimpliSWMS may from time to time use cookies on the Website to improve the services it provides and the Website. Cookies are very small files which are a means by which information relating to your internet activity is recorded and which websites use to identify when you come back to the website. Cookies may be used by SimpliSWMS to:

(a) improve the Website, the services and enable SimpliSWMS to provide a better experience for users of the Website;

(b) analyse website traffic and how users use the Website;

12.2 If you do not want information collected through the use of cookies, you can reject the cookie feature by changing your browser settings. Disabling cookies may however prevent you from taking full advantage of the Website and may impede the Website functioning as it is intended.

12.3 SimpliSWMS may from time to time have links to other websites not owned or controlled by SimpliSWMS. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SimpliSWMS is not responsible for the privacy practises of other such websites. SimpliSWMS encourages its users to be aware, when they leave the Website, to read the privacy statements of each and every website that collects personal identifiable information.